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Care Point

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Care Point - Care Capacity Demand Management

What is the Care Point campaign?

Care Point is the NZNO campaign which promotes the implementation of the Care Capacity Demand Management (CCDM) Programme in District Health Boards. The CCDM programme matches patient demand with staff capacity to ensure the right number of staff with the right mix of skills are available.

The Care Point campaign branding illustrates how the four essential elements of the programme work together to achieve safe and effective care. These elements are:

  • caring for patients
  • caring for employees
  • taking care of how resources are used
  • creating a clear care plan.

How does the Safe Staffing Healthy Workplaces Unit fit in?

A partnership between the District Health Boards and NZNO and the other health unions is key to the successful implementation of the CCDM programme. The work is facilitated and lead by the Safe Staffing Healthy Workplaces Unit.

The Safe Staffing Healthy Workplaces Unit was established in 2007, and tasked to develop a programme to implement the recommendations from the 2006 Report of the Committee of Inquiry on Safe Staffing Healthy Workplaces.

The Report represented a shared commitment by the District Health Boards and NZNO to work together to agree on:

  • a mechanism for nurses, midwives and employers to respond immediately if workloads exceed the determined levels, and
  • a sustainable solution to safe staffing issues, developed in a way that has the confidence of nurses and midwives.

This commitment has led to the development of the CCDM programme, using the TrendCare software tool.

Introductory video to the Care Capacity Demand Management programme


Quality patient care, Quality work environment, best use of health resources