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Care Point

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Care Point - Care Capacity Demand Management

Care Point is the NZNO campaign to ensure DHBs use the Care Capacity Demand Management (CCDM) Programme to match staff capacity to patient demand and improve care for patients.

Care Point was chosen to show how the elements of the programme – caring for patients, caring for employees, taking care for the way resources are used, and creating a clear care plan – work together to improve care.

The CCDM programme is a joint partnership between Unions, DHBs and the Safe Staffing Healthy Workplaces Unit.

Safe Staffing Healthy Workplaces Unit

The Safe Staffing Healthy Workplaces Unit was set up in 2007 to develop a programme to ensure the recommendations from the 2006 Committee of Inquiry on Safe Staffing Healthy Workplaces were met.

The programme developed is called Care Capacity Demand Management.  This involves matching patient demand with staff capacity to ensure the right number and skill mix of staff are available to meet the needs of patients.

Introductory video to the Care Capacity Demand Management programme


Quality patient care, Quality work environment, best use of health resources