Endorsed at the CENNZ NZNO Annual General Meeting held in October 2013
CENNZ recognises that the impact of ineffective handoffs/transfers includes such adverse events as delays in diagnosis and treatment, fragmented care, breaches in care, medication errors, conflicting communication, duplication of procedures/tests, lower provider and patient satisfaction, higher costs, longer and more frequent hospital stays, and patient deaths.
The patient handover includes the transfer of care; at the change of shift, transfer between diagnostic areas, transfer to inpatient units or wards, or to other healthcare facilities.
CENNZ believes that nurses should utilise a standardised approach to communication for the handover of a patient’s care between staff i.e. when the responsibility of the patient’s care is transferred between healthcare team members.