Site Help

In this area:

Site Help

The tips below are for using this website. If you have questions about NZNO or our services please see our Frequently Asked Questions (FAQs).

Can't see the Drop Down menus?

If you can't see the drop down menus when you hover your mouse over the top menu bar it may be that your security settings are too high, or that your machine has stored an old copy of our website and hasn't updated it's files.

It is recommended that you speak to your network administrator before undertaking the fixes below as they may have impact on other applications.

An alternative way of navigation the site is via the Site Map or using the Search function

To adjust security setting in Internet Explorer

Go into Tools | Internet Options | Security Tab.
Check that the security level is set to medium (the default). If it's set to high, the drop down menus won't work.

To update the cached files in Internet Explorer
This will clear all temporary internet files from their cache and ensure their browser refreshes the site with the new versions.

Go into Tools | Internet Options | General Tab.
Click the Delete Files button.
Click OK.

Page hasn't loaded properly?

Sometimes web pages don't load fully. You might notice this if some of the images are missing or if text doesn't appear to be formatted correctly. Refreshing your view will usually solve this problem.

In Internet Explorer F5 will cause your screen to refresh (or click the View menu and choose Refresh)

Can't find the information you are looking for?

There are two ways to search for specific information on our site: the Site Search function and the Site Map. Both are found in the top right hand side menu.

Site Search

1. Use the Search function located in the top right bar of the page.
2. Enter the words you're searching for into the box eg: aged care and hit the Search button.
3. A list of search results will appear.
4. Click on the title of the results you wish to view.

Site Map

The site map is an overview of the internet site, broken down into sections like a contents page.

As you move your mouse cursor down the page, you will notice it turns into a little hand with a pointed finger. This indicates a link, if you click on one you will link through to the page represented there.

Looking for a particular word on a page?

The Find (on this page) tool can be accessed from the browsers Edit menu or by holding down Ctrl and tapping F.

New to the Internet?

There are many great online (and free!) tutorials to help get your confidence up.

Just be aware that free information is often accompanied by paid advertising.

Text too small?

If you are having trouble reading the text because of it's size you can change the way your browser displays text.

In Internet Explorer, click on the View menu and choose Text Size. Select the size that best suits you.

Can't open a downloaded file?

Most of the documents available for download from this site are either Microsoft Word documents or PDFs.

The most common reason PDFs won't open is that your version of Adobe Reader needs updating. To download Adobe visit and download their most recent version. There is no charge for this software.

If you have difficulty opening a file (or reading the document once opened) please contact the site administrator for assistance.

Forgotten your Membership ID or password?

Please contact Membership at or call them on 0800 28 38 48 and they will look up your membership number in our database. If you're emailing, please remember to include your address or DOB, in case we have other members with the same or similar name.

Still having problems?

If your query relates to the work of NZNO please use our general email enquiry form.

If your query relates to a technical aspect of the website please email the site administrator.