Member support over the Easter holiday period 2023

NZNO offices will closed for the Easter holiday period from 5pm on Thursday 6 April 2023 and re-open at 8.00am Wednesday 12 April 2023.

However, we will have a limited service available on Tuesday 11 April for urgent support. If you require urgent assistance please phone the Member Support Centre on 0800 28 38 48 and press 1 to leave a message. We will get back to you on Tuesday to discuss the support you need.

For non-urgent matters, or pay and membership enquiries during the closure period, press 2 and leave a message and will respond when we reopen fully on Wednesday 12 April.

If you need advice regarding workplace rights during this period, visit our workplace rights page.

Is the enquiry urgent?

A matter is urgent if:

  • the incident is about serious misconduct or patient harm and/or involves: police; coroner; Nursing Council; Midwifery Council; Health and Disability Commissioner; witness in court
  • the meeting or action is to happen before the NZNO offices re-open on 16 January and cannot be delayed
  • the matter concerns an unavoidable situation that could affect the member’s practice or safety, e.g. ongoing boundaries issue, unsafe work situation or unsafe employer instruction.
Be part of our Day of Action!

We encourage all members to attend our national Day of Action on Saturday 15 April. NZNO will be holding rallies for members and their communities across Aotearoa urging political parties to commit to more nurses and better pay.

This is what our collective bargaining is all about. Help send a strong message by taking action and turning out to your local rally. 

Find out more.

More information you may find useful
Legal matters

If your enquiry is in relation to a legal matter (e.g. Police, Coroner, HDC, Nursing Council) or a disciplinary matter, please take the following steps:

  • If a meeting date has been set, defer the meeting and advise it will need to be scheduled when the NZNO offices reopen. You have the right under common law to be given reasonable notice of a meeting and the right to representation. Postponing the meeting will ensure you get access to representation. For more information on your rights on workplace investigations click here Investigations and disciplinary meetings
  • Do not have interviews with Police or investigator until NZNO can contact you. As above, you have the right under common law to representation. For more information click here Your Rights
  • Do not sign any statements
  • Get contact details for the investigator
  • Take notes of the incident noting at the top “for legal advice only”. Do not provide this to anyone.

If you have been suspended:

  • Do all of the above, and
  • Your suspension should be on pay so confirm with your employer that it is and ask for the timeframe of the suspension.

If your enquiry is in relation to COVID-19 please check the latest updates from the Ministry of Health.

Mental health support

If you are feeling extreme stress and vulnerable please get in touch with the following services:

  • Lifeline – 0800 543 354 or (09) 5222 999 within Auckland
  • Depression Helpline – 0800 111 757
  • Suicide Crisis Helpline (aimed at those in distress, or those who are concerned about the wellbeing of someone else) – 0508 828 865 (0508 TAUTOKO)
  • Healthline – 0800 611 116
  • Samaritans – 0800 726 666 (for callers from the lower North Island, Christchurch and West Coast) or (04) 473 9739 (for callers from all other regions)
  • Youthline – 0800 376 633, free text 234 or email
  • What's Up (for 5-18 year olds; 1 - 11 pm) – 0800 942 8787
  • – includes The Journal online help service
  • – visit the website, email or free text 5626 (emails and text messages will be responded to between 12 noon and 12 midnight).
  • OUTLine NZ – 0800 688 5463 (OUTLINE) (provides confidential telephone support for sexuality or gender identity issues).
  • – SPARX is an online e-therapy tool provided by the University of Auckland. SPARX helps young people learn skills to deal with feeling down, depressed or stressed.
  • Common Ground – a central hub providing parents, family, whānau and friends with access to information, tools and support to help a young person who’s struggling.