Member support over the summer holiday period 2021/22

We hope you have a wonderful summer break.

NZNO offices will close at 5pm on Thursday 23 December 2021 and re-open at 8.30am Monday 17 January 2022.

If you need urgent assistance over this period, please phone the Member Support Centre on 0800 28 38 48, and press 1 to leave a message.

The Member Support Centre will be checking this voicemail from 10 January 2022 between the hours of 8.00am – 4.30pm for urgent matters only.

For non-urgent matters, or pay/membership enquiries during the closure period, press 2 and leave a message. We will be monitoring these messages but may not respond to non-urgent calls until our offices re-open on Monday 17 January 2021.

Check whether or not your enquiry is urgent.

More information

Legal matters

If your enquiry is in relation to a legal matter (e.g. Police, Coroner, HDC, Nursing Council) or a disciplinary matter, please take the following steps:

  • If a meeting date has been set, defer the meeting and advise it will need to be scheduled when the NZNO offices reopen. You have the right under common law to be given reasonable notice of a meeting and the right to representation. Postponing the meeting will ensure you get access to representation. For more information on your rights on workplace investigations click here Investigations and disciplinary meetings
  • Do not have interviews with Police or investigator until NZNO can contact you. As above, you have the right under common law to representation. For more information click here Your Rights
  • Do not sign any statements
  • Get contact details for the investigator
  • Take notes of the incident noting at the top “for legal advice only”. Do not provide this to anyone.

If you have been suspended:

  • Do all of the above, and
  • Your suspension should be on pay so confirm with your employer that it is and ask for the timeframe of the suspension.

If your enquiry is in relation to COVID-19 please check the latest updates from the Ministry of Health.

Mental health support

If you are feeling extreme stress and vulnerable please get in touch with the following services:

  • Lifeline – 0800 543 354 or (09) 5222 999 within Auckland
  • Depression Helpline – 0800 111 757
  • Suicide Crisis Helpline (aimed at those in distress, or those who are concerned about the wellbeing of someone else) – 0508 828 865 (0508 TAUTOKO)
  • Healthline – 0800 611 116
  • Samaritans – 0800 726 666 (for callers from the lower North Island, Christchurch and West Coast) or (04) 473 9739 (for callers from all other regions)
  • Youthline – 0800 376 633, free text 234 or email
  • What's Up (for 5-18 year olds; 1 - 11 pm) – 0800 942 8787
  • – includes The Journal online help service
  • – visit the website, email or free text 5626 (emails and text messages will be responded to between 12 noon and 12 midnight).
  • OUTLine NZ – 0800 688 5463 (OUTLINE) (provides confidential telephone support for sexuality or gender identity issues).
  • – SPARX is an online e-therapy tool provided by the University of Auckland. SPARX helps young people learn skills to deal with feeling down, depressed or stressed.
  • Common Ground – a central hub providing parents, family, whānau and friends with access to information, tools and support to help a young person who’s struggling.