Nursing reports

NZNO insists on good faith bargaining in light of pay restraint

New Zealand Nurses Organisation media release, 12 May 2021

The New Zealand Nurses Organisation (NZNO) says it’s ironic that, on the eve of the International Day of the Nurse, it had to attend a meeting with Government to defend its members’ right to be treated in good faith while negotiating their multi-employer collective agreement with the district health boards.

NZNO Industrial Services Manager Glenda Alexander said this flies in the face of the massive contribution nurses, midwives, health care assistants and kaimahi hauora in Aotearoa New Zealand and around the world have made during the response to the COVID-19 pandemic.

“We applaud each and every one of these workers who has helped keep the country and our people safe,” she said.

Yesterday, alongside the NZ Council of Trade Unions and other public service unions, NZNO met with Public Service Minister Hon Chris Hipkins to discuss the recent Public Service Pay Guidance that appeared to signal three years without a pay increase for most NZNO members.

Ms Alexander said members could not believe the Government would take this approach particularly after the sacrifices they have made and that many say they now plan to leave the profession or the country that values them so poorly.

“This is particularly galling given we are part way through pay negotiations that have been underway for a year and a pay equity claim that was agreed to be in place by the end of 2019. We are frustrated and angry that we honour the agreements reached in good faith but that this good faith is not reciprocated.”

She said NZNO was very frank about its concerns at the meeting and that the Government did listen. It acknowledged that bargaining must be conducted in good faith and that the priority is to lift the wages of the lowest paid.

“We agreed the latter could be achieved by speeding up settlement of the equal pay claims. This  needs to happen now and the settlements achieved must be maintained so similar male occupations in the private sector, who are not subject to pay restraint, don’t leave us behind and widen the gender pay gap again.”

She said NZNO has gone into negotiations before where attempts have been made to set the bargaining parameters from ‘outside the room’.

“We have always put forward our own expectations about what is fair and reasonable and have been prepared to fight for that in the past. We believe these circumstances are no different.

“Members care deeply about wellbeing, workload and equity issues. These were discussed and we expect that these issues will be addressed by the Government and that there should be no predetermined outcomes in bargaining so the parties can find agreeable solutions, working in good faith.”

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Media inquiries: Rob Zorn, NZNO Media and Communications Advisor: 027 431 2617.


Nurses find first DHB collective agreement offer completely unacceptable

New Zealand Nurses Organisation media release, 12 April 2021

The nearly 30,000 district health board (DHB) members of the New Zealand Nurses Organisation (NZNO) have received the first DHB offer in their multi-employer collective agreement (MECA) negotiations, which began in June last year. In a survey of the affected membership the overwhelming feedback was that this offer would be rejected out of hand.

These nurses, midwives, health care assistants (HCAs) and kaimahi hauora say the offer fails to recognise the tremendous workload and highly pressurised working conditions they endure and will do nothing to address the DHB staffing crisis that puts themselves and patients in peril.

Lead Advocate and NZNO Industrial Advisor David Wait says members had until Sunday 11 April to provide their feedback on the package that offered little more than an annualised increase of just 1.38 percent for most.

“Because the clear majority of respondents said the offer was completely unacceptable, we will proceed straight to mediation with the DHBs while we meet with members to decide on our next steps.”

Wait said nurses have been historically undervalued because they work in a female-dominated profession, but that this was about much more than just money.

“So much is asked of our members who step up and give their all to the point of exhaustion over and over. Meanwhile, their employers persistently fail to provide promised safe staffing levels.

“There is a DHB staffing crisis that has created unsafe working conditions for nursing staff that compromises patient safety. This offer completely fails to acknowledge that fact and will do nothing to attract new people to the profession. Nurses can clearly see this, and it hurts.”

Auckland registered nurse Neil Warrington said nurses are feeling flat, demoralised and let down.

“This will not enhance the profession in any way. I can’t think of anyone who would look at this offer and say yes, nursing is the job for me.

“A lot of nurses are looking at moving overseas to work, especially now that the borders with Australia are open again. They believe they will be much better off over there.”

David Wait said members put forward 63 claims to the DHBs with the core issues being around pay, better sick leave and accountability over safe staffing, but that much of what was asked for has been ignored.

“That is not really negotiation. It’s just the same short-sighted thinking that relies on the good will and compassion of nurses who deserve good will and compassion themselves. For all our sakes, let’s hope funding can be found for a much more worthy offer.”

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Media inquiries: Rob Zorn, NZNO Media and Communications Advisor: 027 431 2617.


Unsafe MIQ staffing and conditions putting us all at risk

New Zealand Nurses Organisation media release, 4 November 2020

The New Zealand Nurses Organisation (NZNO) says two health workers infected with COVID-19 in Christchurch are a symptom of systemic, structural problems with the way managed isolation and quarantine (MIQ) facilities are being managed in New Zealand that threaten the wellbeing of nurses and other health workers – and indeed the whole country.

NZNO Kaiwhakahaere Kerri Nuku said NZNO is also aware of significant problems in Auckland facilities managed by Counties Manukau DHB, where nurses and health workers are under-staffed, have insufficient access to PPE and do not have the support in place to enable them to care for the large influx of quarantined people – whose needs are also being neglected.

“Our members are telling us they are anxious and fearful. The woeful working conditions at these facilities are leading to unsafe practices which put their health at risk. This puts those they care for at risk and poses a threat to the border and therefore to the welfare of the public.

“This is important because it is our border control that sets us apart from other countries and keeps us all safe.”

Ms Nuku said this is not an isolated problem, and nor is it one that will go away without concerted action.

“If these systemic issues are not identified and remedied, this will be an ongoing problem. The health and spiritual and cultural needs of the overseas people in MIQ have been radically underestimated and there just aren’t the staff or resources available to meet those needs.”

Ms Nuku repeated NZNO’s call for a review of how MIQ facilities are run to identify systemic failures, and said she feared more health workers would become infected if this was not done urgently.

“We need assurances across the board that our members will be cared for and safe, because at the moment they are telling us they are not.”

NZNO Industrial Adviser DHB David Wait said the conditions for workers in these facilities had been exacerbated by problems with rostering and inadequate pay for nurses and other health staff working in MIQ facilities, and that NZNO organisers had been working tirelessly with members to identify and address these issues.

“Counties Manukau DHB has taken steps to fix its payroll issues and has provided assurances to NZNO members about their hours of work.

“They are also engaging with us to address concerns over unsafe staffing and we believe they are taking these concerns seriously. However, we need urgent action over promises. Until these issues are resolved finding sufficient staff will be especially challenging and the threat to New Zealanders will remain very real.”  

NZNO is working closely with other CTU affiliated unions and MBIE to develop a Work Participation Agreement (WPA). This WPA will be applicable to all workers across all MIQ facilities in New Zealand. The WPA will be a mechanism to ensure worker engagement participation and representation for all workers in these facilities around all health and safety matters.

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Media inquiries: Rob Zorn, NZNO Media and Communications Advisor: 027 431 2617.


De-valuing of nursing deeply worrying

New Zealand Nurses Organisation media release, 27 August 2020

The New Zealand Nurses Organisation’s (NZNO’s) College of Emergency Nurses (CENNZ) says the de-valuing of the nursing role evident in recent moves by the Canterbury DHB (CDHB) are deeply worrying, and that all New Zealanders should be concerned.

College Chair Dr Sandy Richardson says the loss of key personnel from the DHB such as Director of Nursing Mary Gordon, and the DHB Board’s decision to prioritise deficit management will have significant health effects.

“We’re looking at an anticipated $13 million cut in nursing staff costs. The willingness to target nursing whenever money needs saving is long-standing and shows a lack of awareness that patient safety is reduced when the number of nurses and skill mix is lower than required to meet patient need.

“It’s a failure to comprehend what nurses actually do and how vital their role is.”  

Dr Richardson said CDHB is unique in that Canterbury, the West Coast, Kaikoura and Marlborough have experienced ongoing and cumulative crises and disasters over the past decades, which have had a significant impact on the health system, the health workforce and community. 

“The ongoing effects of these remain in terms of physical, emotional and psychological reminders for people in these areas, and the health system has suffered financial, structural and institutional wounds – and now we have COVID-19. 

“Throughout this, nurses have continued to work effectively and efficiently, and to maximise savings.  There is no fat left to cut.  A nursing shortage already looms due to its ageing workforce, but the Board plans to reduce the number of new graduates being employed.”

Dr Richardson said the loss of important clinical voices and institutional knowledge resulting from the mass resignations is reminiscent of the 1998 Stent report which made 112 recommendations related to Canterbury Health. The investigation came after multiple warnings from clinical staff and professional organisations.

“Then Health and Disability Commissioner Robyn Stent recognised the damage done by cost cutting and loss of clinical expertise. Her report validated the warning letter sent by concerned staff ‘Patients are dying’. 

“This was centred on Christchurch Hospital and should be a reminder of the worst that can occur; but this seems to have slipped from the Board’s collective memory.”

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Media inquiries: Rob Zorn, NZNO Media and Communications Advisor: 027 431 2617.


Primary health care nurses and staff to stop work

New Zealand Nurses Organisation media release, 6 July 2020

More than 3400 primary health care nurses and medical receptionists/administrators across more than 500 practices and accident and medical centres will stop work for two hours nationwide on Thursday 23 July after mediation to settle their multi-employer collective agreement (MECA) negotiations failed.

New Zealand Nurses Organisation (NZNO) Industrial Advisor Chris Wilson says this has not happened before in these primary health care workplaces and is a clear indication of the frustration workers feel after eight months of fruitless negotiations.

“It’s not surprising employers have not increased their offer to one that our members could accept because their funding from Government is completely inadequate. Employers have been very clear that they also want pay parity with DHBs so they can keep their staff and continue delivery of a quality primary health care service.”

Ms Wilson said an experienced nurse covered by the Primary Health Care MECA is currently paid 10.6 percent less than their DHB colleague with the same qualifications, skills and experience.

"This is completely unjust and undervalues the amazing work these nurses do in providing expert care in the community – demonstrated so clearly in the COVID-19 response."

She said this was not your usual union versus employer dispute.

“Owners, doctors and managers are also disappointed that Government funding for pay parity has not been forthcoming. This is despite approaches to ex-Health Minister David Clark, the Ministry of Health and DHB officials by both NZNO and employer advocates the NZ Medical Association and Green Cross Health.”

Ms Wilson said the recently released Health and Disability System Review Report was clear that primary health care nurses should expect pay parity, and that ex-Health Minister David Clark acknowledged there was a disparity as recently as a month ago.

“Resolving this really comes down to political will, and our members’ patience has just about run out. Budget 2020 put an extra $3.92 billion into DHBs over the next four years, whereas pay parity for PHC nurses would cost a mere $15 million.

“Last week $15 million was promised to assist completing the Christchurch Coastal Pathway. Our members are wondering what has to happen for Government to appropriately value them and the Primary Health sector as the frontline of our health service.

“Without additional funding, recruitment and retention issues will only be solved by passing additional costs on to the consumers. This is not a responsible solution and clearly not in the interests of communities."

Ms Wilson said NZNO will be contacting the Chief Nursing Officer, Director General of Health, relevant Ministers and the Prime Minister this week to make the case again for improved Government funding.

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Media inquiries: Rob Zorn, NZNO Media and Communications Advisor: 027 431 2617.


Nurse staffing crisis looming for primary health

New Zealand Nurses Organisation media release, 22 January 2020

The New Zealand Nurses Organisation (NZNO) says a crisis is looming in the Primary Health Care Sector (general practices and accident and medical centres) if funding is not increased to allow practice and registered nurse salaries to match those of district health board (DHB) nurses.

NZNO has been negotiating the Primary Health Care Multi Collective Agreement (PHC MECA), which covers more than 3400 nurses, medical receptionists and administrators in more than 500 New Zealand general practices and accident and medical centres. But NZNO Industrial Advisor Chris Wilson says an acceptable offer for members has not been possible so far because of the funding shortfall.

Early in 2020 NZNO surveyed its members working in these workplaces and 70 percent of respondents said they were considering leaving the sector because of higher pay elsewhere – such as at services run by DHBs. Many nurse leaders who responded said they are struggling to recruit new nurses or keep the ones they already have.

Ms Wilson says a serious drop in practice and registered nurses is inevitable unless things change, and this will make health care much harder to access for people in Aotearoa New Zealand.

“Nurses at these workplaces provide services such as vaccinations, patient care programmes and triage at point of entry. They also give medical or health advice, which often reduces hospital admissions. Fewer nurses will mean these services become less available or more expensive, and this will have consequences for health and put extra demands on the health budget.”

Sector funding comes through the Vote Health Budget and is allocated to general practices and other services via the DHBs and primary health organisations (PHOs). 

Ms Wilson says that while DHBs are paying their own nurses at the higher rates negotiated in the DHB/NZNO MECA, they are not passing on enough funding to ensure these primary health care nurses are paid the same. She says primary health nursing is just as complex as nursing in DHBs, yet it is being significantly undervalued by this obvious pay parity issue.

“As of May this year an experienced nurse covered by the PHC MECA will be paid 10 percent less than an experienced nurse in a DHB. That’s a huge difference and our survey respondents say this has significant impacts for their lives, including working extra shifts to make ends meet, foregoing holidays and family time, and not being able to afford a house.”

She said NZNO members are concerned about what this means for their communities and they want them to know of the impending issue. They will be asking funding decision makers to recognise the value of these primary health care nurses by addressing the salary issue. They are hopeful funders will acknowledge the value of this investment in community health when NZNO returns to bargaining next week.

“The Government and the DHBs need to understand that underfunding the Primary Health Care Sector is just robbing Peter to pay Paul. Not funding services that keep people well just costs everybody more in the long run, and increases suffering and inequities,” Ms Wilson said.

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Media inquiries: Rob Zorn, NZNO Media and Communications Advisor: 027 431 2617.

 

Quotes from the survey (anonymised but used with permission)

There is an impending crisis in Primary Health unless funding is improved

“It means we are finding it increasingly more difficult to recruit and keep nurses in primary care.”

 “I am tempted to leave PHC to be in a better remunerated job but then my passion is PHC … it’s very frustrating.”

“This is my community and I care about it.”

 

Underfunding sends the wrong message to a crucial health sector

“The message is clear: prevention /keeping people out of hospitals isn’t as important or valued as looking after them in hospital.”

“I feel undervalued and unseen.”

 

The community needs a well-funded Primary Health Care sector 

“Our skill reduced the number of hospital admissions.”

“The health care and education we provide not only improves health outcomes for individuals, but also for communities.”

“We are the glue that holds the health system together. We connect many different services together.”

“We look after not just the individual – it extends to the whānau.”

“My direct nursing care has kept patients in their own homes rather than be admitted to hospital. Our continued hard work in times of disease outbreaks such as the Measles has a very direct impact on our communities.”

“We worked very hard through the recent measles epidemic ensuring all those that were vulnerable were vaccinated, that those who needed the vaccines the most were prioritised, and fielded hundreds of calls from concerned parents.”

“I know the work I do as a nurse in primary care everyday supports people to look after their health and their families so they can keep working and be active in our local community.”

“Community and Primary Health is essential in keeping people out of hospital and keeping well in the community. This in turn will save money in the long run. I work closely with type 2 diabetes and we work together to improve their overall health and to keep them well.” 

 

The work is varied and complex

“I am an emergency nurse, educator, vaccinator, mental health nurse, paediatric nurse, palliative care nurse, surgical nurse, older persons nurse and much more each and every day for my community. I am the contact for the community and I am trusted and respected.”

“We are the advocates, the life jackets and the bridge builders for our patients. We are the rapport makers, the listeners and the understanders, the encouragers and the teachers. See us, respect us and value us.....or ultimately, you will lose us.”

“We see and manage patients that should or would have been in hospital earlier...”

“All up it ‘just doesn’t compute’ when there is a greater emphasis being put on keeping people well in their community.”


Adverse events report reveals heavily under-resourced health system

New Zealand Nurses Organisation media release, 26 November 2019

The New Zealand Nurses Organisation (NZNO) welcomes Learning from adverse events: Te ako I ngā pāpono kōaro, released by the Health & Safety Commission last week.

However, NZNO Professional Nursing Adviser Kate Weston says the yearly report is once again evidence of an under-resourced health system that is putting the wellbeing of New Zealanders at risk.

“More than 50 percent of the 916 reported adverse events relate to clinical care and indicate under-staffing. Failure to rescue, for example, which has risen by an alarming 28 percent, happens when staff are busy and stretched. The high number of pressure injuries reported are also evidence of not having enough time to deliver proper care.”

Ms Weston says factors mentioned in the report reflect what NZNO members say across the country about too few nursing staff to meet ever-increasing patient needs.

“The report confirms the incredible stress nurses, midwives and health care assistants are under every day. How many times do we need to be reminded that the health system is not sufficiently resourced for employers to meet their obligations around safe staffing? How many adverse events will it take?”

The report suggests the increase in recorded serious events could be the result of better reporting, while acknowledging this should not be assumed. Ms Weston says, however, that the notion of better reporting has been around for too long to continue as an acceptable explanation and that the increases are more likely to relate to workloads, insufficient staffing and poor skills mix – which the report also acknowledges.

“Many of those affected by adverse events are our most vulnerable, such as the elderly. Apart from the pain and suffering caused, many will no longer be able to live independently, which is a huge cost to them on a personal and financial level, and to the health system funded by tax payers.”

Ms Weston said the report was a valuable tool and indicator of the need for increased spending on health. But she questioned the lack of security and staff safety reports.

“We are well aware there has been a significant increase in violence and aggression towards staff, and we also know this is being underreported because internal systems and policies around staff safety also tend to fail when staffing resources are stretched.”

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Media inquiries: Rob Zorn, NZNO Media and Communications Advisor: 027 431 2617.


Middlemore so understaffed it may need to call on army

New Zealand Nurses Organisation media release, 26 July 2019

The New Zealand Nurses Organisation (NZNO) says an emerging crisis at Middlemore Hospital demonstrates the serious problems district health boards (DHBs) are facing in recruiting and retaining nurses.

On Tuesday ambulances to Middlemore were diverted to Auckland and Northshore Hospitals due to a lack of capacity, including lack of beds, understaffing and the emergency department being under pressure. Counties Manukau DHB has requested nurses from Auckland DHB to provide emergency relief.

However, it has been confirmed to NZNO that Auckland Hospital is also at full capacity and has suggested that Counties Manukau DHB request emergency assistance from the New Zealand Defence Force instead.

NZNO Organiser Justine Sachs said this sort of thing happening outside of a civil emergency situation should send alarm bells to those holding the purse strings and responsible for resource and workforce planning. 

“Nurses are at breaking point; many telling us they are leaving the profession or going to work overseas because of intolerable workloads.

“Delays caused by diverting ambulances to other hospitals puts patients at serious risk and puts pressure on other hospitals also struggling to cope because they are under-staffed and under-resourced.”

Ms Sachs said increased demand on the public health system should be expected during the winter season and that contingency plans that include having options for patients to being admitted in other hospitals and sufficient nurses on staff should be in place to cope with increased demand.

“Given the enormous stress on our under-resourced health system it’s frightening to contemplate how hospitals in the Auckland region would cope should there be a significant catastrophic event.”

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Media inquiries: Rob Zorn, NZNO Media and Communications Advisor: 027 431 2617.


NZNO demands DHB response on systemic weaknesses compromising health and safety

New Zealand Nurses Organisation media release, 7 June 2019

The New Zealand Nurses Organisation (NZNO) has written an urgent letter to the Hawke’s Bay District Health Board (HBDHB) saying difficult working conditions faced by nurses are seriously compromising both staff and patient safety.

NZNO Professional Nursing Adviser Anne Brinkman said that what the union and professional association is hearing from HBDHB members is alarming but that no response from management has been received to alleviate nurses’ expressions of concern.

“Nursing staff have been expressing and documenting their health and safety concerns with management repeatedly and at every shift because they pose a significant danger to both patients and staff. Despite this, no response has been received from management and nothing has happened to mitigate these systemic weaknesses.”

Ms Brinkman said there has been increasing disquiet about risks arising from high bed occupancy, inadequate staff numbers and skills mix and increasing incidents of violence and aggression by patients.

“Staff are fearful and say their ability to care for patients has been seriously diminished. Managers at HBDHB must recognise their responsibility to staff under the Health and Safety at Work Act and promptly produce an action plan to resolve these concerns.”

She says nurses are leaving their shifts in tears and many are actively seeking alternative employment.

“This is a really serious concern as recruiting to nursing vacancies and retention of nursing staff has already been identified as an ongoing problem at the DHB.”

She also says the impact of the resident doctors’ strikes has been significantly underestimated and that the strikes could not have gone ahead without the tangible support of nurses at an already difficult time.

NZNO has asked HBDHB to account for how it will address the health and safety concerns raised by nurses in the short- and medium-term, and has requested a response within one week.

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Media inquiries: Rob Zorn, NZNO Media and Communications Advisor: 027 431 2617.


Wellbeing Budget initiatives will require nurses

New Zealand Nurses Organisation media release, 30 May 2019

The New Zealand Nurses Organisation (NZNO) commends the Government for a good start towards a Wellbeing Budget for people living in New Zealand. In particular it commends the significant increase in Vote Health, and meaningful allocations in key areas such as: mental health and addictions; child wellbeing; family violence; and Māori and Pasifika wellbeing.

NZNO Kaiwhakahaere Kerri Nuku said that more specifically, significant investments have been promised in areas such as school-based health, homelessness, early learning to improve wellbeing; infrastructure support; and kaupapa Māori services. She said there is still more to be done.

“Nurses and nursing services will be key to each and every one of these extended services, but we agree with the Government’s observation that currently the required workforce needed for them is not in place.”

NZNO President Grant Brookes said NZNO was therefore pleased to see the Government identifying specific workforce targets such as the primary mental health services workforce (which must include nurses) and pathways to employment for the Māori and Pasifika health workforce.

“We are particularly pleased that the importance of supporting students to enter into nursing and midwifery practice has been recognised.”

However, Kerri Nuku said the glaring disparity in earnings between the DHB nursing workforce and those working in Māori and Pasifika, Aged Care and Community services should have been more clearly identified as a target in the Budget.

“NZNO looks forward to continuing to work with Government to develop the required nursing workforce and helping to ensure that working conditions and remuneration levels continue to improve so nursing remains an attractive option for young people seeking a professional career in health. Investing in the wellbeing of the workforce remains a priority.”

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Media inquiries: Rob Zorn, NZNO Media and Communications Advisor: 027 431 2617.


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