How to determine whether an enquiry is urgent or not

A matter is urgent;

IF the incident is regarding serious misconduct or patient harm and/or involves: Police, Coroner, Nursing Council, Midwifery Council, Health and Disability commissioner, witness in court; and

the meeting/action required is before NZNO offices re-open after the holiday close-down ; and

the member or their delegate cannot delay the requested meeting/action required until after NZNO offices re-open


if the matter is regarding an unavoidable situation that could affect the member's practice or safety e.g. ongoing boundaries issue, unsafe work situation or unsafe employer instruction.