For urgent assistance
- Call the member support centre on 0800 28 38 48, then press 1 and leave a message.
- Your call will be returned to establish the nature of the support you need.
There will be no service for the period 24 December to 3 January but messages will be responded to soon after.
From 4 January, there will be some staff on call and available to support you for urgent matters.
Your call will be returned by one of the on call staff members.
For non-urgent, pay or membership subscription issues
- Call the member support centre on 0800 28 38 48, then press 2 and leave a message.
- Staff will clear non-urgent messages during the holiday period, however depending on the nature of your enquiry a response may not be provided until our offices re-open.
How to determine whether an enquiry is urgent or not
A matter is urgent;
IF the incident is regarding serious misconduct or patient harm and/or involves: Police, Coroner, Nursing Council, Midwifery Council, Health and Disability commissioner, witness in court; and
the meeting/action required is before NZNO offices re-open on Monday 16 January 2017; and
the member or their delegate cannot delay the requested meeting/action required until after NZNO offices re-open
if the matter is regarding an unavoidable situation that could affect the member's practice or safety e.g. ongoing boundaries issue, unsafe work situation or unsafe employer instruction.